Shipping policy

Shipping Policy

We currently ship within the United States and may offer international shipping on select items.

Processing time
Orders are typically processed within 3–7 business days (excluding weekends and holidays). Processing time may be longer during launches, holidays, or high-volume periods.

Shipping rates
Shipping rates are calculated at checkout. Typical shipping starts at:
$9+ (U.S.)
$15+ (International, if available)

Delivery timelines
Delivery times vary by carrier and destination. Estimated delivery dates shown at checkout are estimates and not guaranteed.

Address accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

Lost or delayed packages
Once your package is in the carrier’s possession, delivery is managed by the carrier. If your package is delayed or lost, contact the carrier with your tracking number. If you need help, email us at info@novaessenceio.com

Warm weather + candle care
Candles and body products may be sensitive to heat. We recommend bringing packages inside promptly after delivery.